Janice Cox, Rocky Mount's Human Resources Director, describes the roles her city employees played during Hurricane Floyd and its aftermath. Her department's main role was to provide services for their 850 employees and their families. They set up a room in City Hall where these families could stay the night of the storm, and the space remained open for days after the flood for families whose homes had been destroyed. Cox describes working in the city's Emergency Operations Center (EOC), a crowded, busy room with telephones and cable TV showing local reports. She was impressed by the employees' resourcefulness and willingness to help. She also describes how her own young children were able to help with relief efforts by volunteering with the Red Cross. Overall, 60 of Cox's city employees had their homes destroyed. Her department, along with Human Relations Director Loretta Braswell helped meet these people's immediate needs and set up a relief fund to help them in the future. Cox says that Floyd taught the city how to better prepare for disasters, and showed them the benefits of preparing well.